VanityOps Help Center
A clearer next step.
A better day ahead.
From your first sign-in to the last visit of the day. Find practical answers for you and your team.
Find your next step.
Search a question or choose a topic.
15 guides across all topics
- Getting started
Prepare your business for its first day
A practical setup order for your location, services, team, and first practice visit.
Business owners - Account & access
Sign in or recover account access
Work through password, email confirmation, and authenticator issues without losing your place.
Everyone - Account & access
Accept an invitation to VanityOps
Join the correct business with the email address your invitation was sent to.
Invited owners, team members & customers - Run the day
Move a walk-in from arrival to completion
Use the front desk to keep the right customer, service, and visit status together.
Front desk & authorized team members - Run the day
Understand why an appointment time is unavailable
Check service duration, location hours, staff assignments, and existing bookings.
Owners & scheduling teams - Run the day
Fix a queue or display that is not updating
Distinguish a connection issue from the wrong location or an expired display session.
Front desk & business owners - Run the day
Find a visit and understand its timing
Review completed visits and know when a timing correction needs an owner.
Owners & authorized team members - Customers & communication
Find the right customer and avoid duplicates
Check the business, search details, and account connection before creating another record.
Front desk & customer-facing teams - Customers & communication
Check why an email or notification did not arrive
Review the recipient, message type, preferences, and available delivery channel.
Everyone - Customers & communication
Understand a customer’s loyalty balance
Review enrollment and recorded adjustments before assuming points are missing.
Owners & authorized customer teams - Team & locations
Invite a team member with the right access
Set the role and location scope before your colleague starts work.
Owners & authorized administrators - Team & locations
Check location hours and team assignments
Keep local time, operating hours, and staff availability aligned.
Owners & location managers - Account & access
Find out why a page or action is unavailable
Separate role permissions, location access, and feature availability.
Owners & team members - Plans & support
Get help with plans and billing
Find the right path for a plan question, invoice issue, or rollout request.
Business owners & billing contacts - Plans & support
Get useful help from Support
Send the details that help us understand the issue, with a clear next step if you cannot sign in.
Everyone
New to VanityOps?
Start with the essentials.
A simple path from account access to a team that is ready for the day.
Some questions need a person.
Tell us what you were trying to do, what happened, and which business or location is affected. We’ll have the context to help you take the next step.
Guides describe supported workflows. The tools you see depend on your role, location access, plan, and business rollout. If something is missing, check availability and access.