Before you start
Use the email address connected to your VanityOps account. A business invitation may have been sent to a different address.
If your password is not working
- Open Sign In and check your email address for typos.
- Choose the password recovery option and request a new email.
- Open the newest recovery message and follow its link. An older or already-used link may no longer work.
- Complete the recovery steps in the browser that opened the link. If your account requires an authenticator, complete that verification too.
If an authenticator code is rejected
Confirm you are using the entry for your VanityOps account. Set your device clock automatically, then try the current code. If you have another enrolled authenticator, use it.
If you have lost every enrolled authenticator, contact Support for the supported recovery process. Resetting a password does not remove an account’s authenticator requirement.
Signed in, but no business appears?
Ask the business owner to check your invitation, account email, membership status, and assigned locations. Signing in successfully does not by itself grant access to a business. Do not create another account to work around an access issue.