Before you start
Have the latest invitation email available. An invitation is intended for its recipient; do not forward it to someone else.
Open the latest invitation
- Check the business name and recipient email in the message.
- Open the invitation and follow the account setup or sign-in steps displayed.
- Use the intended email address. If a different account is already signed in, sign out before continuing.
- Complete any requested verification. Check that the expected business and role appear afterward.
If the link is expired or was replaced
Ask the sender to check the invitation and issue a new one when appropriate. Use the newest message; a revoked or replaced invitation cannot be restored by repeatedly opening it.
Check your spam folder if the message is missing. Tell the sender which address you expected it at, without sending the invitation link itself.
If business access is still missing
The owner should confirm that the invitation was accepted and the membership is active, with the correct role and location assignment. Customer access is separate from staff access; a customer invitation does not provide the business dashboard.