Check System Status if several people or devices are affected. You can contact Support even if you cannot sign in.
Choose a contact path
If your role includes Help & Support in the app, use it to open or continue a support request. Keeping replies in the same request preserves context.
If you cannot sign in or do not have that option, email support@vanityops.com. For subscription and invoice questions, use billing@vanityops.com. For a suspected security issue, use security@vanityops.com.
Include these details
- Your business name and the affected location, if relevant.
- What you were trying to do and what happened instead.
- The approximate time and time zone, plus whether it still happens.
- The exact visible error and any reference shown by the app.
- Your device and browser, and whether others are affected.
Keep sensitive information out of email
Do not send passwords, authenticator codes, invitation or recovery links, full card details, customer records, or health information. Redact screenshots before sharing them.
If you unexpectedly see another business’s information, stop the action and contact security@vanityops.com. Describe what happened without copying the exposed records.