Before you start
Keep the existing visit records. Avoid repeating a check-in or status change until you know whether it was saved.
Check the front desk first
- Confirm that you are viewing the expected location and queue filter.
- Check the device’s internet connection, then refresh the page.
- Find the existing visit and inspect its current status before repeating an action.
- If sign-in is requested, sign in again with your own account.
- Check System Status if more than one device is affected.
If only the TV display is stale
Check the TV’s network connection and reload its browser. Have an authorized owner or administrator check whether the display is enabled and whether its access has been rotated or revoked.
Use the supported display activation flow if it needs to be reconnected. Display links and activation details grant access to the display; do not publish them or include them in a support email.
If the issue continues
Tell Support which location and devices are affected, when the last update appeared, and whether the front desk still works. Share the visible error wording and a redacted screenshot rather than customer details.