Billing and self-service signup are being rolled out. Use the options actually available in your business; a published plan is not confirmation that checkout is active.
Before choosing or changing a plan
Review the current pricing page and discuss location count, required features, and rollout with Sales. Ask for confirmation of any special offer rather than assuming it applies to your business.
When subscription controls are available, an authorized owner can review Billing in Settings. Confirm the effective date, trial terms, and amount shown before accepting a change. This guide does not replace your agreed terms.
If an invoice or payment looks wrong
Contact billing@vanityops.com with your business name, invoice reference if available, and a short description of the issue. Do not email a full card number or bank details.
If a payment result is unclear, check the existing invoice or payment status before trying again. Completing an operational visit is not proof that a payment was collected.
If billing controls are unavailable
Ask the billing team to confirm what is enabled for your business and how to handle the requested change. Do not create another subscription to bypass a missing control.