Before you start
An unavailable action can be intentional. Your account, business, location, and feature availability all affect access.
Check these in order
- Confirm you are signed in with your own intended account.
- Check the active business and location.
- Ask the owner to confirm that your membership is active and your role includes the task.
- Complete any requested account-security verification.
- Ask the owner or Support whether the feature is enabled for the business.
If the page used to work
Refresh the workspace and use its navigation instead of an old bookmark. Record the visible message and when the issue began. Avoid repeatedly changing IDs or URLs to reach another business’s records.
If a plan or setup requirement is shown
Ask an owner to review the requirement. A marketing page describes the product; it does not mean every feature is enabled for every business today. Support can help distinguish rollout availability from a permissions issue.