Use the customer and location filters available to your role. A cancelled visit is different from a completed visit.
Find the visit
- Open the customer’s record and visit history, or the Visits workspace if available.
- Check the date range and selected location.
- Open the matching visit and review its service, team member, and status.
Read timing in context
Wait time depends on when service began. Service time depends on service start and completion. A missing stage can leave a duration unavailable; it should not be treated as zero.
Check the business or location time zone before reporting that a timestamp is wrong. A waiting or cancelled entry does not count as a customer’s latest completed visit.
If a recorded time is wrong
Ask an owner or administrator with permission to use the supported timing correction workflow. Explain what happened and which stage needs review. Do not create a replacement visit to rewrite history.
A completed visit and a loyalty adjustment are separate records. Check the loyalty ledger before assuming that a visit changed a customer’s points.