Before you start
This guide applies when Appointments is enabled in your workspace. An empty calendar cell is not always a bookable opening.
Check the setup behind the time
- Confirm the location and its time zone.
- Check that the location is open for the entire service.
- Review service duration and any before-or-after buffers.
- Check that the selected team member is assigned to that location and eligible for that service.
- Review their working hours, time off, blocked time, and existing appointments.
- Check the minimum booking notice and how far ahead bookings are allowed.
If a time disappears while booking
Another booking or a schedule change may have taken the opening. Refresh availability and choose a currently offered time. Do not keep submitting an old time or create a second customer record to try to bypass the conflict.
When moving an existing appointment
Open the existing appointment and use its rescheduling action. Review the resulting date, time, location, and staff assignment. If the appointment changed while you were editing, reload it before trying again.